Frequently Asked Questions (FAQ)

Ways to pay:

• Titan Grid LLC's online service at itog.mn, or the "Цахилгааны хэрэглээ" mobile app
• Your bank's online banking service
• Your bank's "billing" or "e-billing" service. Activating this lets your bank automatically transfer your electricity payment each month based on the invoice issued in your name.
• A transfer from internet or mobile banking to the relevant Customer Service Center account.

For payments made by bank transfer, the VAT e-receipt can be printed from your account on the itog.mn service portal or the "Цахилгааны хэрэглээ" app. (Note: this answer is a provisional summary pending verification.)

Customers who do not pay that month's bill on time are charged a late-payment penalty the following month. Check your contract or itog.mn for the exact rate and conditions. (Note: this answer is a provisional summary pending verification.)

You will need your ID card, your address information, and the relevant technical conditions, among other basic documents. See the Technical Conditions page for the full list. (Note: this answer is a provisional summary pending verification.)

Contact Titan Grid LLC's nearest service center, or submit a request via itog.mn, to have your meter or current transformer inspected or replaced. (Note: this answer is a provisional summary pending verification.)